FAQs
What cleaning services do you offer?
Our cleaning services cover a wide range, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and specialised services tailored to your unique needs.
How can I request a cleaning service?
You can easily request a cleaning service through our online booking system on the website. Simply choose the type of service you need, select a date and time that works for you, and provide some basic details. If you prefer, you can also contact our customer service for assistance.
Are your cleaning products safe for pets and children?
Yes, we prioritise the use of environmentally friendly and non-toxic cleaning products. We understand the importance of creating a safe and healthy environment for your family and pets.
How do you determine the cost of a cleaning service?
The cost of our cleaning services depends on various factors, including the type of service, the size of the space, and any additional requests. You can get an estimate by using our online booking system, or contact us for a personalized quote.
Are your cleaners background checked and insured?
Absolutely. All our cleaning professionals undergo thorough background checks, and they are fully insured. Your safety and peace of mind are our top priorities.
Do I need to provide cleaning equipment and supplies?
No, our cleaning team comes fully equipped with all the necessary tools and cleaning supplies. If you have specific preferences or would like us to use certain products, please let us know in advance.
What areas do you serve?
We currently serve [list your service areas here]. If you are unsure whether we cover your location, feel free to reach out to our customer service team for confirmation.
Can I cancel or reschedule a cleaning appointment?
Yes, you can cancel or reschedule an appointment through our online platform or by contacting our customer service. We kindly request you to provide at least [insert hours or days] notice for any changes.
Do you offer any discounts or promotions?
Yes, we occasionally run special promotions and offer discounts. Keep an eye on our website and social media channels for the latest updates on discounts and promotions.
What COVID-19 safety measures do you have in place?
We follow strict COVID-19 safety protocols to ensure the well-being of our customers and cleaning professionals. This includes wearing masks, using sanitizers, and maintaining social distancing during our services.